Scheduler
The whole day on one board.
Technicians on one axis, time on the other, the map beside it. Drag a job onto a person and travel time is calculated the moment you drop it.
Field service management by Acteos
Office and field,finally in sync.
SyncPro plans the jobs, routes the technicians, runs the work order on their phone and books every part it used. One live record, from the first call to the final signature.
- Cloud-based SaaS
- Web + iOS + Android
- Made in Bavaria
Auto-Dispatch6 suggestions · ready to review
92
Lukas B.
Maria G.
Kemal D.
WO-007 · Synced just now
Production line installation
Live across your operation
Why SyncPro
Most field service still runs on phone calls, paper and good intentions. The office plans one thing, the field does another, and the customer hears about it last. SyncPro puts everyone on the same live record — so the plan, the work and the paperwork finally agree.
The platformOne platform.
One platform.
Every moving part.
Dispatch, mobile work orders, inventory, integrations and reporting — built as one system, not bolted together.
Auto-Dispatch
Suggestions in seconds.
Location, skills, availability and route order — scored and proposed. Nothing changes until you confirm.
Mobile app
The work order, in their pocket.
Tasks, checklists, attachments, timers and parts — on site, on the phone.
Inventory
Warehouse and van, one count.
Parts used on a job come straight out of that technician's van stock. Reorder points flag what's running low.
Skills matching
The right person, certified.
Jobs carry their skill requirements. Dispatch only surfaces technicians who hold them.
HVACElectricalHigh-voltageHydraulicsRefrigeration
3 of 8 technicians qualify
Dashboards
See the operation, not just the status.
Completion rate, resolution time, on-time delivery and workload — across every team, in real time.
Integrations
Talks to your ERP.
SAP, Oracle or CSV in — one clean record out. Field mapping is configuration, not code.
Security
Every step on record.
Two-factor sign-in and a timestamped history of every status change, part and note.
- Status → In progress
- Part booked · 2×
- Signed by customer
How it worksFrom first call
From first call
to final fix.
Follow one job through SyncPro. Every step updates the same record — for the office, the technician and the customer.
07:48
Work order · #007New
Production line installationHansastraße 32 · Munich
- 01
The request lands.
By phone, by email or straight from your ERP. It becomes a work order with customer, site, priority and the skills the job needs.
New · 07:48 - 02
The plan takes shape.
Auto-Dispatch proposes Christian: certified, 5 km away, free from 09:00. The dispatcher checks it and confirms.
Scheduled · 08:15 - 03
He's on his way.
The job appears on his phone with address, contact and history. One tap starts navigation; the office sees him moving.
Dispatched · 08:46 - 04
The work gets done.
Timer running, checklist ticked, photos attached, parts booked from his van. No notes on the back of a delivery slip.
In progress · 09:02 - 05
Done means done.
The customer signs on the phone. The report, the hours and the parts are back in the office before he's back in the van.
Completed · 11:37
Auto-DispatchThe algorithm suggests.
The algorithm suggests.
You decide.
Planning a day by hand takes hours. Auto-Dispatch scores every open job against every technician and proposes a schedule in seconds — as a preview. You pick what to accept. Nothing is saved until you say so.
- 01Distance & travel
Kilometres and minutes from the previous job, calculated from real routes.
- 02Skills & certifications
Only technicians who hold what the job requires.
- 03Availability & time window
Fits the customer's slot and the technician's day.
Auto-Dispatch previewTuesday · 6 open work orders
| ✓ | Technician | Work order | Travel | Score |
|---|---|---|---|---|
| NSNadine Schuster | Cold room fault | 6 min · 2.4 km | 96 | |
| MGMaria Garcia | Hall door repair | 9 min · 3.8 km | 94 | |
| KDKemal Demir | Wallbox install | 12 min · 5.1 km | 91 | |
| JRJulia Reinhardt | Split AC service | 14 min · 6.0 km | 88 | |
| SVSabine Vogel | Safety inspection | 18 min · 9.2 km | 83 | |
| AKAndreas Kluge | Till circuit fault | 21 min · 11 km | 79 |
0 / 6 work orders selected
Built for out there
Great service doesn't sit behind a desk.
Your technicians are on ladders, in plant rooms and under machines. The SyncPro app gives them the job and gets out of the way.
- Today at a glance
Current job, next stops and priorities the moment they open the app.
- Checklists that guide
Task by task, with photos and documents attached where they belong.
- Time tracked as it happens
Start, pause, resume — per task, without a timesheet at the end of the week.
- Parts from the van
Book what was used from their own stock. Inventory updates itself.
IntegrationsYour ERP stays.
Your ERP stays.
The double entry goes.
SyncPro sits beside the systems you already run. Customers, assets and parts arrive from SAP, Oracle or a CSV export and land as one clean record — stamped with where they came from.
SAP · Business partner
BP_NAME1: "Isartal Maschinenbau AG"Oracle · Account
account_name: "ISARTAL MASCHINENBAU"Oracle · Account
account_name: "ISARTAL MASCHINENBAU"1 customer · 2 sources200 OK
name: "Isartal Maschinenbau AG"
city: "München"
sources: ["SAP", "Oracle"]
trace: dedup → validate → handle
- No-code field mapping
Map source columns to SyncPro fields and test them live. Your business team can onboard a new source.
- Safe to re-sync
Re-sent records are recognised and ignored. No duplicates, however often you sync.
- Fully traceable
Every message shows its payload and each processing step, timestamped.
Backed by ActeosFour decades of
Four decades of
logistics software.
SyncPro is built by Acteos, developing and integrating supply chain software from Gilching near Munich since 1982. The same people who run warehouses and transport networks for our customers built SyncPro for the people in the field.
Discover Acteos- 1982Building logistics software since
- 100%SaaS — nothing to install on site
- ISO 9001Certified quality management
- GilchingDeveloped and supported in Bavaria
What is SyncPro?
SyncPro is a cloud-based field service management platform by Acteos. It connects work orders, technicians, customers and inventory in one place — with a web app for the office and a mobile app for the field.
Does Auto-Dispatch plan without us?
No. Auto-Dispatch proposes a schedule with a score and confidence for each suggestion. Dispatchers choose which suggestions to accept, and nothing is saved until they confirm.
Can technicians work from their phones?
Yes. The mobile app shows their day, the work order, checklists and attachments, tracks time per task and lets them book parts from their van stock.
How does inventory work?
SyncPro tracks stock in your central warehouse and in each technician's van. Parts used on a job are consumed from van stock, and reorder points flag low stock early.
Will it connect to our ERP?
SyncPro ingests customers, assets and parts from systems such as SAP and Oracle, or from CSV. Field mapping is configured, not coded, and re-sent records never create duplicates.
How do we get started?
Book a conversation with the Acteos team. We'll walk through SyncPro with your own scenarios and talk about how it fits your service operation.
Let's talkLess chasing.
Less chasing.
More in sync.
Show us how your service runs today. We'll show you what it looks like in SyncPro.
Book a demoor write to info@acteos.de